Changing or cancelling your place

The right comes from the Consumer Contracts Regulations 2013 and applies to a contract made without meeting in person. Someone booking for their trade or business is not a consumer and does not get it. If the course starts inside those 14 days at your request, you keep the right to cancel but pay for what has already been delivered. Our own terms set out how to tell us, and what happens if you cancel later than that or do not attend.

The regulations exempt certain contracts that provide for a specific date or period of performance. Whether a scheduled course falls inside that exemption is not settled, so our terms set out exactly what happens if you cancel.