Payments and refunds policy

You pay the full course price by card when you book, on Stripe's secure payment page. Your place is confirmed the moment your payment goes through, and your receipt is emailed to you straight away. Employers and groups can ask us to book by invoice instead. The SIA licence fee is not part of the course price: you pay it to the SIA when you apply.

You can move to another date of the same course free of charge if you ask at least 7 days before your course starts. If the new date costs more, we send you a link to pay the difference. If it costs less, we refund the difference to your card.

If you cancel at least 14 days before your course starts, we refund the full course price. Between 7 and 13 days before, we will move you to another date instead, and any refund is at our discretion. Less than 7 days before, or if you do not attend, we do not give a refund, though we may offer one move to a later date. Ask to cancel or move from your booking page or by contacting us.

If we have to cancel or move your course, you choose: move to another date free of charge, or a full refund.

Refunds go back to the card you paid with. We email you a credit note when we issue one. Banks usually show the refund within a few working days.

If something is wrong with a payment, please contact us first so we can put it right quickly. Nothing in this policy affects your legal rights as a consumer.